We will replace an item that was returned to us provided that the recipient informed us within 48 hours of receipt of the goods through email or call for any of the following reasons:
1. Incorrect Item
2. Damaged and Defective Items
3. Unmet Product Specifications
We will deliver the said replacement two days after the date of the complaint, as long as it has a valid reason. We do not accept refund and cancellation of transactions once the item has been processed and delivered.
flowerpuffgirls will make every attempt to fill the order as requested. However, due to the nature, seasonality and regional availability of the flowers it is sometimes necessary to make substitutions of equal or greater value. As well, if a specific container or other items are not available we will make a replacement of equal or greater value. We will do our best to replace of the specific arrangement by the overall shape, size, style and color combinations. If an order is for a single type of flower color substitutions will be made only, for example, if white roses are not available a substitution of another color of roses will be made automatically or if the fruit basket is not available we will replaced it with other fruit of same or greater value.
If either the recipient was not available and/or no authorize or reliable person were available to accept the order it will be returned to our office and we will notify you by email or call you. If we cannot reach you, we will wait for your reply so that we can reschedule the delivery of the items on the following day but you must settle first and pay the shipping cost before we re-deliver your order. Same policy applies for incorrect or incomplete address.
For perishable items (flowers, food, cake and etc.) if you want us to deliver a new and fresh item you must pay again the total amount of your order but if not we will redeliver the same item we first attempt to deliver.
For outside Metro Manila delivery, it is strictly advise to call or email us first before placing your order so that we could check whether the recipient’s address is deliverable. If the customer failed to do so and the address is not covered by our delivery service, the customer will only get 70% refund from the total amount paid.
You may cancel your order three days prior to the delivery date. You must send us a request for cancellation through email at Flowerpuffgirls8@gmail.com. Orders cannot be cancelled once they have been designed and are on delivery, or if delivery has been attempted and cannot be completed if recipient is unavailable. Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded.